Corso CICD Implementing Cisco Collaboration Devices

Descrizione

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way.The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

This Cisco self-paced course is designed to be as effective as classroom training. Course content is presented in easily-consumable segments via both Instructor Video and text. Interactivity is enabled through Discovery Labs, content review questions, and graded Challenge labs and tests. This makes the learning experience hands-on, increasing course effectiveness, and provides students direct feedback on how well they have mastered the material. And gamification features are built in, including earning badges and a leaderboard, to encourage better performance.

Obiettivi Corso:

Cisco Unified Communications Solutions
Solutions Cisco Unified Communications Call Control Options
Cisco Unified Communications Manager Express Overview
Cisco Unified Communications Manager Overview Cisco Business Edition 6000
Cisco VCS and Cisco Expressway Series
Cisco Unified Communications Manager IM and Presence Service Overview
Cisco Unity Connection Overview
Cisco Prime Collaboration
Cisco TMS Overview
Administrator and End-User Interfaces
Cisco Unified Communications Manager Administrator Interfaces
Cisco Unified Communications Manager Serviceability
Cisco Unified Communications Manager Services
Cisco Unified Communications Manager Operating System
Cisco Unified Reporting
Access the CLI
User Management
Cisco VCS and Cisco TMS Administrative Interfaces
Cisco Unity Connection Administrator Interfaces
Cisco Unity Connection Serviceability
Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
Cisco Unified Communications Manager Express Administrator Interfaces
Cisco Unified Communications Manager End-User Interfaces Overview
Customize User Website Permissions
Customize CCMUser Enterprise Parameters
End-User LDAP Authentication
Self Care Portal Devices
Cisco Unified Communications Manager Express End-User Interfaces
Authentication and Synchronization for End Users in Cisco Unity Connection
Administrator-Enabled User Login
Cisco Personal Communications Assistant
Cisco Unity Connection TUI
Call Flows in Cisco Call Control Platforms
Cisco Unified Communications Manager
SCCP Call Flows and Call Legs
Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
Cisco Unified Communications Manager Distributed Architecture Call Flow
Cisco Unified Communications Manager PSTN Backup Path Selection
AAR Call Flow
Dial Peer Overview
Inbound Dial Peer Selection
Outbound Dial Peer Selection
Cisco VCS Call Flows
Cisco Unified Communications Manager CoS Overview
Partitions and CSSs
Examples of Partitions and CSSs
Cisco Unified Communications Manager Call Routing Overview
Cisco Unified Communications Manager Call Routing Logic
Digit Analysis
Cisco Unified Communications Manager
Path Selection Configuration Elements
Hunt Groups
Call Admission Control Regions
Cisco Unified Communications Manager Express COR Overview
COR Behavior
Cisco Unified Communications Manager Express Call Routing Overview
Trunk Groups
Ephone Hunt Group Overview
Endpoint and End-User Administration
End Users in Cisco Unified Communications Manager
Cisco Unified Communications Manager Express User Access Levels
Cisco Unified Communications Manager Express User Locale
Cisco Unified Communications Manager User Management Options
Cisco Unified Communications Manager LDAP Support
LDAP Integration: Synchronization
LDAP Integration: Authentication
LDAP Integration Considerations Synchronization Agreements
LDAP Synchronization Configuration Procedure
LDAP Authentication Configuration
LDAP Custom Filter
Implement End Users in Cisco Unified Communications Manager Express
IP Phone Registration Process Overview
Cisco SCCP IP Phone Startup Process
Cisco SIP Phone Startup Process
Cisco Unified Communications Manager Network Configuration
IP Phone Configuration Requirements in Cisco Unified Communications Manager
IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
Configuration Methods and Tools
Autoregistration
Manual Cisco IP Phone Configuration
Cisco Unified Communications Manager BAT
Self-Provisioning
Update the Endpoint Firmware from SCCP to SIP
Implement IP Phones in Cisco Unified Communications Manager Express
Configure Menu
View Menu
Configuration Tool Comparison
End User Telephony and Mobility Features
Cisco Extension Mobility in Cisco Unified Communications Manager
Call Forward Options
Shared Lines
Call Pickup
Call Hunting Components
Call Park
Intercom in Cisco Unified Communications Manager
Native Cisco Unified Communications Manager Presence
Cisco Unified Communications Manager Express Features
Configure Call Coverage in Cisco Unified Communications Manager
Configure Intercom Functionality in Cisco Unified Communications Manager
Configure Speed Dial BLF
Configure Call Forward Settings in Cisco Unified Communications Manager Express
Configure Cisco Unified Communications Manager Express for Night Service
Configure Paging in Cisco Unified Communications Manager Express
Configure Shared Ephone-dn in Cisco Unified Communications Manager Express
Configure Pickup Groups in Cisco Unified Communications Manager Express
Configure Intercom in Cisco Unified Communications Manager Express
Configure Hunt Groups in Cisco Unified Communications Manager Express
Mobile Connect in Cisco Unified Communications Manager
Mobile Voice Access in Cisco Unified Communications Manager
Mobility in Cisco Unified Communications Manager Express
Configure Cisco Unified Mobility in Cisco Unified Communications Manager
Communications Manager Configure Mobility in Cisco Unified Communications Manager Express
Cisco Unity Connection and Cisco Unified Com Manager IM and Presence Service
Cisco Unity Connection Overview
Cisco Unity Connection Integration
Discovery 14: Verify the Cisco Unity Connection Integration
Cisco Unity Connection Call Handler
Cisco Unity Connection Call Routing
Cisco Unity Connection Authentication Rules
Cisco Unity Connection Dial Plan
Cisco Unity Connection End-User Templates Overview
User Template Basics
Default Class of Service
Password Settings and Roles
Transfer Rules and Greetings
Call Actions
Message Actions and Caller Input
TUI Experience
Cisco Unity Connection End Users
Cisco Unity Connection Voice Mailboxes
Cisco Unity Connection Video Greetings
Import End Users from Cisco Unified Communications Manager
Import Users from LDAP
Bulk Import Users
Manage Cisco Unity Connection Message Storage
Perform the Implement End Users and Voice Mailboxes Lab
Cisco Unified Communications Manager IM and Presence Service Features and Functionality
Cisco Unified Communications Manager IM and Presence Service Architecture
Configure Cisco Unified Communications Manager for Cisco Jabber
Configure the Cisco Unified Communications Manager IM and Presence Server
Troubleshoot Cisco Jabber
Cisco Unified Communications Solutions Maintenance
Problem-Solving Model Overview
Gather Facts
Consider Possibilities
Create an Action Plan
Implement the Action Plan
Observe Results
Restart the Problem-Solving Process
Document Results
Troubleshooting IP Phone Registration
Powering IP Phones
VLAN Overview
Configure Access Ports
Voice Quality Issues
Cisco Unified Communications Manager Reports Overview
Generate Reports
Analyze the Generated Reports
Cisco Unified Communications Manager CAR Tool Overview
Cisco Unified Communications Manager CAR Tool User Overview
Export CDR and CMR Records
Generate CDR User Reports
Generate Device Reports
Cisco Unified RTMT Overview
Monitor the System with Cisco Unified RTMT
Monitor Cisco Unified Communications Manager with Cisco Unified RTMT
Generate Reports on Cisco Unity Connection
Generate Reports in Cisco Unified Serviceability
Use Reports for Troubleshooting and Maintenance
Disaster Recovery System Overview
Back Up Cisco Unified Communications Solutions
Restore Cisco Unified Communications Solutions

Target:

• Channel Partners
• Customers
• Employees

Prerequisiti:

It is strongly recommended, but not required, that students have the following knowledge and skills:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection