Cisco E-Learning for CAPPS prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment.
It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.
This Cisco self-paced course is also designed to be as effective as classroom training. Course content is presented in easily-consumable segments via both Instructor Video and text. Interactivity is enabled through Discovery Labs, content review questions, and graded Challenge labs and tests. This makes the learning experience hands-on, increasing course effectiveness, and provides students direct feedback on how well they have mastered the material. And gamification features are built in, including earning badges and a leaderboard, to encourage better performance.
- Describe integrated and unified messaging options and integration with Microsoft Exchange
- Describe virtualization, design and deployment of Cisco Unity Connection and Cisco Unified Call Manager
- Describe monitoring tools and how to troubleshoot Cisco Unity Connection issues
- Describe the features and characteristics of Cisco Unity Express and how to integrate it with Cisco Unified Communications Manager Express
- Describe how the Cisco Unity Express auto-attendant application works and how it can be customized
- Describe Cisco Unity Express basic monitoring and troubleshooting tools
- Describe voicemail networking options including legacy networking, HTTPS networking and VPIM
- Describe, design, deploy and configure Cisco Unified Communications IM and Presence and use the Cisco Unified Communications IM and Presence troubleshooting tools
- Implement Cisco Jabber
- Describe the features and functionality of Cisco Prime Collaboration Provisioning
- Describe the video infrastructure components and architecture including endpoints, video services, video network services, and management
- Describe the features and functionality of Cisco TMS
- Channel Partners
It is strongly recommended, but not required, that students have the following knowledge and skills:
- Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
- Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
- Basics of digital interfaces, PSTN, and VoIP
- Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments